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Report an Issue

Report your concerns or problems to us.

We monitor submissions to this form during regular business hours.

If you can't address the problem using this form, use the following contact information:

  • For recycling collection matters, please call 705-742-3139.
  • To contact Public Works or to report a sewer backup call 705-745-1386. This phone line is answered 24/7. 
  • To report a watermain break, power outage and other electrical issues call Peterborough Utilities Group at 705-748-9300.
  • Fire Services: to report a complaint regarding an active burn, call 705-745-3281. To report a complaint regarding a non-active burn, call 705-745-3283. 
  • For social and housing assistance call 705-748-8830.
  • If you have been involved in an accident with a City vehicle, suffered personal injury, property damage, or sustained damage caused by City construction you will need to make a claim.
  • For all other concerns contact 705-742-7777 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).
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Notice with Respect to the Collection of Personal Information (Municipal Freedom of Information and Protection of Privacy Act)

Personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25 and will be used to respond to problems or concerns reported, as well as to ensure the efficiency and effectiveness of programs and services delivered by the City of Peterborough. Questions about this collection may be directed to our Customer Service Coordinator at 705-742-7777 ext. 1868 or by email