Program Withdrawal Request
If you are registered for a program that is currently running and would like to withdraw, please complete this request form. Approval of the withdrawal is at the discretion of the Program Coordinator and in adherence to the Recreation and Parks Service's program policy. Please review the details below.
Advanced/Leadership Courses: withdrawals are permitted until 14 days prior to the program start and will incur a 15% administration fee.
Birthday Parties: party package bookings are non-refundable within 14 days of the scheduled party date. Prior to 14 days cancellations are subject to a 15% administration fee.
Day Camps: withdrawals are permitted prior to the following dates, and will incur a 15% administration fee, per program:
- June 15 for camps taking place in July
- July 15 for camps taking place in August
After the deadlines, refunds are not permitted unless medical documentation is provided and the request is approved by the Program Coordinator. Transfers from one camp program to another are approved pending program space availability.
All other programs: withdrawal is permitted prior to program start and will incur a 15% administration fee. Withdrawals are not permitted after program start unless it is related to a medical issue. A doctor’s note is then required, and a withdrawal may be granted by the Program Coordinator at their discretion. If the withdrawal is approved, a credit on the client registration account will be provided for future program use.
The Program Coordinator will review your request and respond within five business days.
