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Welcome the Social Services Complaint form

Please use the following form to submit a customer service complaint about City of Peterborough Social Services. Please note complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. The complaint handling process in no way limits or restricts any person’s rights under the Ontario Human Rights Code.

If you would like to submit a complaint about a different city service please use our report an issue form

To submit a complaint for The City of Peterborough Social Services, please provide the following information.

Notice with Respect to the Collection of Personal Information
(Municipal Freedom of Information and Protection of Privacy Act)

Personal information on this form is collected under the authority of the Municipal Act, 2001, s.o. 2001, c. 25 and will be used to respond to comments or complaints submitted, as well as to ensure the efficiency and effectiveness of programs delivered by Peterborough Social Services. Questions about this collection may be directed to the Division Manager or designate 705-748-8830 ext. 3821 or by email to