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Service Request

We monitor submissions to this form during regular business hours.

If you can't make a service request using this form, use the following contact information:

  • For recycling collection matters, please call 1-888-597-1541.
  • To contact Public Works or to report a sewer backup call 705-745-1386. This phone line is answered 24/7. 
  • To report a watermain break, call Peterborough Utilities Group at 705-748-9300.
  • Fire Services: to report a complaint regarding an active burn or an non-active burn, call 705-745-3281. Dial 9-1-1 for all emergency fire situations.
  • To report a spill to the environment please call the Spills Action Centre 1-800-268-6060.
  • For social and housing assistance call 705-748-8830. For emergency shelter services after hours and during holidays, call 705-926-0096.
  • If you have been involved in an accident with a City vehicle, suffered personal injury, property damage, or sustained damage caused by City construction you will need to make a claim.
  • Report an Accessibility concern
  • For all other concerns contact 705-742-7777 (Monday to Friday, 8:30 a.m. to 4:30 p.m.).

The City of Peterborough is committed to making the feedback process accessible for people of all abilities. Accessible formats and communication supports are available upon request. Please contact Customer Services by email  if you require assistance to report an issue or problem.


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Notice with Respect to the Collection of Personal Information (Municipal Freedom of Information and Protection of Privacy Act)

Personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25 and will be used to respond to problems or concerns reported, as well as to ensure the efficiency and effectiveness of programs and services delivered by the City of Peterborough. Questions about this collection may be directed to our Customer Service Coordinator at 705-742-7777 ext. 1868 or by email